As medical professionals with deep educational backgrounds in infectious disease, virology, epidemiology, and public health, our practice has a responsibility to model best practices in addressing community safety while continuing to care for our clients and their pets in these uncertain and unprecedented times.
Our hospital has updated our protocols based on CDC, State and Local Guidelines.
If you have illness symptoms– Cough, Sneezing, Fever or Fatigue - call us to facilitate care for your pet, medication refills or food pick-up. (919) 528-0606. Some solutions may include telephone consults, drive up appointments, curbside loading, friends or family bringing your pets in for you, as well as medication mailing or online ordering for at home delivery.
We request only ONE PERSON enter our facility for your pet’s appointment. If multiple pets are scheduled, our staff will help you wrangle them.
MASKS ARE REQUIRED TO ENTER THE FACILITY
We will continue to ask Clients to remain in the lobby area during their visit – restrict yourself to a small area associated with one bench area. We have separated three benches well in excess of 6 feet from one another spaced about our large waiting area. This is how we have handled our appointments since the start of the pandemic. At this time we do not have a projected date for returning to in exam room consultations.
Please adhere to “Social Distancing” by observing a minimum of 6 feet from other clients while in the facility.
Please keep dogs on a short leash (3-4 feet) and cats (and small dogs) in a carrier.
Pets will be taken thru examination rooms to our treatment area for examination and care while clients remain in the lobby. Dr. A/C McHugh will come to you to discuss important findings or recommendations while maintaining social distance space.
If you are uncomfortable with the above, we are happy to facilitate curbside care from the parking lot (as we have done since the start). Please either let us know when scheduling the appointment, or call the office when you arrive onsite.
ALSO PLEASE BE AWARE:
NCSU VETERINARY SCHOOL / TEACHING HOSPITAL AND EMERGENCY SERVICES, Veterinary Specialty Hospital of the Carolinas, Triangle Veterinary Referral Services are all continuing to operate under a Pandemic Protocol - Only Doctors and Staff are permitted inside their facilities with staff coming out to the parking lot to retrieve pets from their owners cars. Communication is being performed thru cellphone conversations only. Pet Owners are not being permitted inside those facilities at this time and for the foreseeable future.
Current Emergency Visit Exam Fees:
$ 155 : Blue Pearl / Veterinary Specialty Hospital
$ 170 : Triangle Veterinary Referral Hospital
$ 196 : NC State Veterinary Teaching Hospital
*** As reported to us, wait times for Emergency Services continue to be "Several hours" for anything other than an imminent life threatening emergency.***
Thank you for cooperating with us - and we ask you keep your opinions on Masks, COVID and Vaccinations to yourself while here. We realize not everyone assess the overall situation or their risks the same, however we will not tolerate behavioral outbursts between clients who want to argue with one another.... like the folks widely publicized on Social Media.