As medical professionals with deep educational backgrounds in infectious disease, virology, epidemiology, and public health, our practice has a responsibility to model best practices in addressing community safety while continuing to care for our clients and their pets in these uncertain and unprecedented times.
Our hospital has instituted the following protocol to reduce the risk of spreading COVID 19 / Coronavirus among our staff, clients and client's familes;
If you have illness symptoms– Cough, Sneezing, Fever or Fatigue - call us to facilitate care for your pet, medication refills or food pick-up. (919) 528-0606. Some solutions may include telephone consults, drive up appointments, curbside loading, friends or family bringing your pets in for you, as well as medication mailing or online ordering for at home delivery.
We request only ONE person enter our facility for your pet’s appointment. If multiple pets are scheduled, our staff will help you wrangle them.
Clients are required to wear a mask and will be asked to remain in the lobby area during their visit – restrict yourself to a small area associated with one bench area. We have separated three benches well in excess of 6 feet from one another spaced about our large waiting area.
Please adhere to “Social Distancing” by observing a minimum of 6 feet from other clients while in the facility.
Please keep dogs on a short leash (3-4 feet) and cats (and small dogs) in a carrier.
Staff will be wearing masks - No handshakes, fist or elbow bumps, please. This is for the protection of everyone - as in 'normal times' we will interact with upwards of 30-50 people here each day we do not want to risk contributing to community spread.
Pets will be taken thru examination rooms to our treatment area for examination and care while clients remain in the lobby. Dr. A/C McHugh will come to you to discuss important findings or recommendations while maintaining social distance space.
In addition to our normal cleaning procedures -- Hospital Hard Surfaces will be disinfected hourly using Lysol / Chlorox products. Appropriate hard surfaces will be disinfected at regular intervals.
ALSO PLEASE BE AWARE:
NCSU VETERINARY SCHOOL / TEACHING HOSPITAL AND EMERGENCY SERVICES, Veterinary Specialty Hospital of the Carolinas, Triangle Veterinary Referral Services are all operating under a Pandemic Protocol - Only Doctors and Staff are permitted inside their facilities with staff coming out to the parking lot to retrieve pets from their owners cars. Communication is being performed thru cellphone conversations only. Pet Owners are not being permitted inside those facilities at this time and for the foreseeable future.
*** As reported to us, wait times for Emergency Services continue to be "Several hours" for anything other than an imminent life threatening emergency.***
Thank you for cooperating with us in reducing the risk to everyone in our community, especially those most vulnerable to this disease –