Clients of Carolina Animal Hospital,
Welcome to 2022 - Here’s hoping for a good year for you, your family and your pets!
We wish to keep you updated with regard to ongoing patient care issues being experienced by pet owners in the entire Triangle Region.
Emergency Services Facilities are experiencing staffing issues and increased patient numbers with wait times often exceeding 6+ hours for “Non-Emergency” issues – or some cases are turned away and told to see their veterinarian the next day. Office Visit Exam fees for ER services are in the $ 155 – 200 range - for initial examination only. In addition, Emergency Facilities are suspending services for a shift or multiple shifts. Unfortunately, our office often receives little to no advanced notification – thus keeping up with our after-hours emergency recommendations has become increasingly difficult.
We have also experienced a substantial increase in both established and new client visit requests while hiring more qualified staff to expand has proven challenging. To address this surge, we’ve integrated FLEX URGENT CARE SLOTS into our daily schedule. These slots are additional to our time specific scheduled wellness / preventative care and Illness/Injury appointments. These FLEX SLOTS can only be utilized after all other available time specific appointment slots have been filled.
There are four FLEX URGENT CARE SLOTS per day, two morning / afternoon blocks, which are flexibly timed. Our staff will request you come in and we will start an initial history / triage, and fit your pet in based on urgency and existing case load. We advise you call early, as once these slots are filled we don’t have excess capacity and will have to refer you to Emergency Services -- which you do not want to have happen.
Let us reiterate –THESE FLEX URGENT CARE SLOTS ARE FOR OUR ESTABLISHED CLIENTS/PATIENTS ONLY, and are only opened up on that particular day. These slots are at an increased fee premium to offset additional support staff costs, and frankly to discourage less than urgent cases from utilizing them.
-- Drs. Amber and Colin McHugh